Terms & Conditions
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Selecting Your Start Times
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When requesting a golf course please make sure that
all players meet the handicap requirement of this
course. We need to know your handicaps and if any
of the players are Juniors.
The golf courses typically start play at 7.30 am or 8.00 am. A
few start earlier at certain times of the year and a few start later.
Some courses start on the 1st and 10th tee at the same time. In the winter
this means, that there are tee-off times only in the early morning and at about
noon.
Start times on the day of arrival or departure are problematic, as flight
times change quite often and your arrival flight may be delayed. If you
book golf on these days the risk is completely yours. No refunds can be
given if you are unable to play golf booked. We will only book on your
day of arrival or day of departure, if you have explicitly asked us to do so.
The courses usually make up all flights to 4 balls. This can lead to a
situation where you have to play with players not in your party. None of
you will play alone. 5 players are booked as a 3-ball and a 2-ball. 6
players as a 4-ball and a 2-ball. We only confirm the start time for the
first flight, the other flights will start at consecutive times.
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Booking Process
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When we receive your completed enquiry form we will confirm the cost based on
the rates and fees published on our website and ask you to confirm that you
wish to proceed with the booking. We will also advice you of any special
offers available on the courses you have chosen.
When you proceed we request the golf from the golf courses, and let you know
when we think the courses will respond.
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Confirming Start Times
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As soon as the golf courses have confirmed the start times to us, we
confirm them to you. Some courses process advance bookings as much as 12
months in advance, while others only confirm times about 3 months before
play. For single golfers,
start times are only confirmed 2 weeks in advance, as at most golf courses single golfers are booked into the flight gaps as late
as possible.
We have a limited time to accept start times on your
behalf and therefore need your confirmation that the times are acceptable:-
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within 7 days for start times received 12 weeks or more in advance
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within 3 days for start times received 12 to 5 weeks in advance
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within 1 day for start times received less than 5 weeks in advance.
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The courses reserve the right to change confirmed times (even at short notice).
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Payments
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Once you have accepted start times, you need to pay to secure your golf
booking.
If you book golf within only 5 weeks before arrival we will ask you for a
deposit or your credit card details to confirm your commitment to the golf
order.
Payments can be made by MasterCard (EuroCard) and
VISA, or by international bank transfer. Bank transfers
can be made up to 10 days before arrival and we require
you to bear the cost if you opt for this payment
method.
Should you choose to pay by credit card, a surcharge
of 5.00Euro per person irrespetive of the total amount
of the payment will be made at the time of debit. For credit card payments we
need the type of the card, the number, expiry date,
precise name of the cardholder on the card and the
cardholder's postal address. We recommend that you do
not include credit card details in e-mails. You can let
us have your credit card details by fax or on
a secure online form.
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If we do not receive your payment when it is due, we will cancel all your
bookings without further notice.
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Cancel / Change
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More onerous cancellation conditions apply to large groups. Please request
details.
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Golf
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Car
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You can cancel and reduce golf bookings with
us as follows:
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For golf bookings up to 5 weeks before arrival we will refund all payments
except the booking fees.
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For golf bookings from 5 weeks before arrival we are not able to guarantee
that any refund will be made, whatever the reason for the cancellation.
However see the note below about reselling cancelled golf.
You can change golf bookings with us, subject
to availability, as follows:
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For confirmed golf bookings up to 5 weeks before arrival we may charge another
golf booking fee per person.
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For confirmed golf bookings from 5 weeks before arrival a change can only be
made as a cancellation and a new order.
If you cancel golf 5 weeks or less before arrival we always try to resell
this golf. If we manage to resell your golf we will make a refund to you.
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Cars booked with us can be cancelled as
follows:-
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up to 24 hours before arrival, we will refund all
cost except booking fees.
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from 24 hours before arrival, we will refund the
difference between what you have paid and our minimum car hire charge for the
car booked.
Any change resulting in cancellation of part of
the car hire:-
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before arrival, we will refund the difference in the
initial and new hire costs and charge an additional booking fee.
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after arrival for cars initially hired for 7 days or
less, we will give no refund.
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After arrival on cars hired for 8 days or more, we
will refund for the cancelled period minus two days, as long as you have given
at least 24 hours notice that you are returning the car early, e.g you paid for
14 days, you tell our representatives on day 7 that you will return the car on
day 8, we will refund four days car hire, you will have paid for a 10-day car
hire. Please note we have a minimum car hire period of 4 days and hires of less
than one week have a higher than average daily charge.
If you wish to extend the car hire period,
subject to availability of the car:-
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before arrival, we charge an additional booking fee
as well as the cost of the additional days car hire.
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after arrival, our representatives in Portugal need a
minimum of 48 hours notice to arrange this for you, we charge an additional
booking fee as well as the cost of the additional days car hire.
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We advise all clients to obtain appropriate insurance to cover cancellation
risks.
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Dress Code
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Many courses have a strict dress code and refuse to let clients play if they are
dressed inappropriately. Tailored shorts or trousers and collared shirts are the accepted
course standard. Long socks are not necessary.
Golf shoes are essential and most courses require players to wear soft spikes on
their shoes. These courses also offer a service, with a small charge, to change
your spikes. Our advice, once you have had your spikes changed, retain them for
the duration of your golfing holiday.
Important
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We can only guarantee correct delivery of golf vouchers if you
arrive on the flight we were told. We arrange that this flight is met,
even if it is delayed.
Neither we, nor the golf courses will give any refunds for "no shows", or if
you are not allowed to play because you failed to show the appropriate handicap
certificate, you are dressed inappropriately or you are otherwise unfit to play
golf.
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